The principles under which we operate are Confidentiality, Impartiality, Informality, and Independence.

We are confidential. We will not identify you or discuss your concerns with anyone without your permission. The only exceptions are when we believe that disclosure is necessary to address an imminent risk of serious harm or if required by law.

We are impartial. We do not take sides, and we do not judge, discipline, or reward anyone. We consider the rights and interests of all parties and advocate for fairness.

We are informal. Use of the Ombuds Office is voluntary and does not substitute for any formal procedures. Any communication with the Ombuds Office is “off the record.” We do not serve as a point of contact for any formal notice of a problem or a complaint.

We are independent. We are not part of any other section or unit in OIST and exercise sole discretion over whether or how to act (with your permission) regarding your concern.

We follow the International Ombudsman Association (IOA) Standards of Practice and Code of Ethics and Best Practices of the International Ombudsman Association, relevant Japanese laws, and the University Policies, Rules, and Procedures in all matters. 

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